Last updated: September 29, 2026
AiCOO ("we", "us") provides an AI business-operations platform. This Privacy Policy explains what personal information we collect, how we use it, and the choices available to you. It applies to aicoo-ai.com and to the AiCOO desktop application.
Account information — your email address, and a hashed password if you register with one.
Payment information — when you subscribe, payment is processed by third-party providers (PayPal, Alipay, WeChat Pay). We receive a confirmation and an order reference. We never receive or store your full card number.
Usage information — sign-in records, feature usage and error logs used to keep the service running and secure.
Support information — the content of messages you send us through our contact form or live chat.
Content you create — files, projects and notes you store in your AiCOO workspace.
To create and secure your account; to provide and maintain the service; to process payments and manage subscriptions; to send service and security notices; to respond to your support requests; and to detect and prevent abuse.
We process personal data on the basis of performing our contract with you (delivering the service), our legitimate interests (security and service improvement), and your consent where consent is required.
Card and bank details are handled entirely by our payment processors under their own privacy policies. We store only the order reference, plan, amount, currency and status needed to give you access and to handle refunds.
We use strictly necessary cookies and browser local storage to keep you signed in and to remember your language preference. We do not use third-party advertising or tracking cookies.
We keep account data for as long as your account is active. If you delete your account, we delete or anonymize your personal data, except where we are required to retain it for accounting, tax or legal purposes.
We do not sell your personal information. We share data only with payment processors, cloud hosting and storage providers, and email delivery providers — each only as needed to deliver the service — and where we are required to do so by law.
Our servers are located in the United States, and our payment providers operate globally. Your data may therefore be transferred to and processed in countries other than your own.
All traffic is encrypted with TLS. Passwords are stored hashed. Access to production systems is restricted and audited. No system is perfectly secure, so please use a strong, unique password.
You may request access to, correction of, export of, or deletion of your personal data, and you may object to or withdraw consent for certain processing. To make a request, please use our contact form. We respond within 3 business days.
The service is not intended for anyone under 18, and we do not knowingly collect data from children.
We may update this policy from time to time. Material changes will be announced on this page with a new "Last updated" date.
Questions about this policy or your data — open a support ticket →